FAQ

Frequently Asked Questions ❓

📦 Orders & Shipping

Where do you ship? We currently ship to Canada and the United States.

How long does shipping take? Orders are delivered within 7–10 business days after processing.

How long does processing take? All orders are processed within 1–3 business days after payment confirmation.

Can I change or cancel my order? Contact us at contact.cavelimited@gmail.com within 24 hours of placing your order and we will do our best to accommodate your request.

How do I track my order? Once your order is shipped, you will receive a tracking number by email. You can track your package at www.17track.net

🔄 Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I request a refund? Email us at contact.cavelimited@gmail.com with your order number and we will guide you through the process.

How long does a refund take? Refunds are processed within 5–7 business days once we receive your return.

💳 Payments

What payment methods do you accept? We accept all major credit cards, PayPal, and other methods available at checkout.

Is my payment information secure? Yes. All payments are processed through a secure encrypted connection. We never store your payment details.

📦 Products

Are your products guaranteed? Yes. All Skelet Fitness products are quality checked before shipping. If you receive a damaged or defective item, contact us immediately and we will replace it at no cost.